FAQs

ORDERS & DELIVERY

Q. How long does delivery take within the United States?

A. Orders typically arrive within 2–6 business days, depending on your location.

Q. Do you ship internationally?

Yes - we currently ship to selected countries outside the United States. Delivery times, duties, and fees vary by destination.

Q. How do I track my order?

Once your order ships, you will receive a tracking link via email. Tracking may take up to 24–48 hours to update.

SIZING & PRODUCT DETAILS

Q. How do I choose the correct thobe size?

 Please refer to the Size Guide available on each product page. If unsure, we recommend sizing up for comfort.

Q. Will my product look exactly like the photos?

We do our best to provide accurate images, but slight color variations may occur due to lighting and screen display settings.

Q. Do you offer custom tailoring?

Not at this time - but we are exploring this option for the future.

RETURNS & EXCHANGES

Q. Can I return or exchange my order?

Eligible unworn and unused items can be returned or exchanged within 14 days of delivery. Please review our full Return Policy for details.

Q. Who pays for return shipping?

Customers are responsible for return shipping costs unless the product was defective or incorrect.

PAYMENT & SECURITY

Q. Is my payment information secure?

Yes,Payments are processed through secure, encrypted, PCI-Compliant third-party providers. We do not store full credit or debit card information.

Q. What payment methods do you accept?

We accept major U.S. payment methods including debit/credit cards and other online payment options shown at checkout.

BRAND VALUES

Q. Are AinSunnah products modest and Sunnah-inspired?

Yes , Modesty, quality, and Islamic tradition are core to our brand identity.

Q. Are your products appropriate for prayer and everyday wear?

Absolutely. Our thobes, shemaghs, and tasbeehs are designed with both practicality and Islamic etiquette in mind.

PRODUCT AVAILABILITY

Q. Will sold-out items restock?

Some products are limited releases. Others may return depending on availability and demand. Follow us on social media and join our mailing list for restock updates.

ACCOUNT & SUPPORT

Q. Do I need an account to place an order?

No , You may checkout as a guest.

Q. How can I contact customer support?

You can email us anytime at: salam@ainsunnah.com

U.S. INFORMATION & COMPLIANCE

Q. Do your prices include tax?

Taxes are calculated at checkout based on your U.S. state and local regulations.

Q. Which law applies to orders placed on your website?

Orders placed through AinSunnah USA are subject to U.S. law and the governing state of Illinois.