On ainsunnah.us. If something isn’t right, we’re here to help.
This policy outlines return eligibility and the steps required to process a return or exchange.
You may return eligible unused and unworn items within 14 days of receiving your order.
Items must be:
- In original condition
- Unworn and unwashed
- With original packaging
Thank you for shopping with AinSunnah USA. We want you to be fully satisfied with your purchase frries, and tags intact.
We cannot accept returns for items showing signs of:
- Wear
- Washing
- Alteration
- Damage due to handling or improper use.
- Returns that do not meet these conditions may be declined.
Product-Specific Return Guidelines for Return Eligibility
Thobes
Accepted if unworn, unwashed, with original tags
Please try garments over clean under-clothing when testing fit
Shemaghs / Headwear
Accepted if unused and unwashed
Must be returned in original folded condition
Tasbeeh / Prayer Beads
Accepted if unused and undamaged
Must include original packaging
Non-Returnable Items:
Items purchased during final clearance
Customized or altered garments (if applicable in future)
Color & Display Notice
Due to variations in screen brightness, device type, and lighting, slight color differences may occur.
These differences do not qualify as defects.
Refund Method
Refunds are issued back to the original payment method only.
Refunds do not include original shipping fees, unless the item shipped was incorrect or damaged.
Once inspected and approved, refunds typically take 5–10 business days to appear, depending on your bank or card issuer.
Return Shipping Costs
Return shipping is the responsibility of the customer unless the return is due to:
- Wrong item received
- Manufacturing defect
- Order error caused by AinSunnah USA
If the return is our mistake, we will issue a prepaid return label.
Exchange Policy
We currently offer exchanges for:
- Incorrect sizing
- Alternate color or design (if available)
If an item is sold out, a refund will be issued instead.
Damaged or Incorrect Orders
If you receive the wrong item or something arrives damaged:
Please email a photo of the product and packaging within 72 hours of delivery.
How to Start a Return
1. Email us at support@ainsunnah.com with your order number and reason for return.
2. Wait for approval and return shipping instructions.
3. Ship the item back using the provided instructions.
4. Once received and inspected, we’ll notify you regarding approval and refund/ exchange status.
International Orders
For orders shipped outside the United States:
- Duties, customs fees, and taxes are the responsibility of the buyer.
- Return shipping costs are not covered.
- Processing times may be longer.
Policy Changes
We may update this policy periodically to reflect operational, legal, or store changes. Updates will appear on this page.
If you have questions about this Return Policy or need help with a purchase:
Email: salam@ainsunnah.com
Phone: +1 872 301 7838
Based in: Chicago, Illinois, USA